Libertyville Chevy, AWESOME!

[gman1970]

ya, raymond snuck it on me till after i got home after closing time did i see what they did ,i got it removed but it took a month before the price(total cost owed) got adjusted

[libertyforall1776]

Whenever there has been a problem, I have asked to speak with a supervisor with the extended warranty, and I have pretty much always received satisfaction. I am certain the shop never did this. In this case, I was never informed, and certainly not told there was an issue prior to coming to retrieve my vehicle. I am a little surprised that a NAPA part was not up to the challenge, however it would not be the first time...

Mind you the Ext. Warranty is not some fly-by-night either, it's the same one CarMax offers, but I bought mine elsewhere...

It's too bad there is not more customer interaction with the techs at the dealer shops, there is often something lost in translation with the service advisors. Speaking from MANY experiences over the years.

It was because of this experience, and the fact that during the same visit where my alternator was replaced, and had to be replaced yet again a few days later due to failure again and developed a new chirp sound that was also not addressed, that I have not returned.

Checked into this, The difficult part of dealing with aftermarket warrenty companys is we have to play by their rules. In this case they required us to us a aftermarket window regulator that was not up to O.E. standards.
Only after multiable attempts to make it work we finally convinced them to let us us a GM part.
That being said, I have no excuse why you were not kept in information loop, Two years after the repair I'am having a hard time finding out finding out all the details. My Guess is that there was a disconnect between the Tech. and the S.A...Sorry that you had to deal with this.

[libertyforall1776]

As for parts, the Ext. Warranty does reserve the right to use aftermarket parts, but when there is an issue, a supervisor has pretty much always resolved the issue and agreed to OEM parts if there is a problem.

Nobody shop should call a customer to come pickup a car, if they are still waiting on payment from a third party! That was a first for me -- communication is key. My Ext. Warranty pays shops with a credit card, usually expediently.


I am due for a new Ext. Warranty on my RS -- I am curious to see a price quote -- my guess is it is way overpriced for what is offered, but I am open minded.

Are you saying you work at a company that offers the GMPP Ext. Warranty? Curiously, what is the 2nd one you offer?

My current ones are very good value, and not the ones you hear advertised, as you mention. I know, I have called some of those, and most are pretty poor in comparison to what I have now. I got mine through a credit union:

Warranty Services, Extended Warranty, Home owners Warranty TheWarrantyGroup.com

Ok, first.... The dealership probably ate the difference in price for the part and possibly labor to be able to install a OEM regulator that YOUR aftermarket warranty wouldn't cover. Secondly I don't know anyone who would release a product or service without payment. You have no idea the shady crap these aftermarket extended warranties pull. The service advisor was probably betting on a quick turn around on payment by your NONGM extended warranty. Had you bought a GMPP this would not have been an issue on either points, part or payment.

These extended warranties that are advertised on the radio, telemarketing or via mail are junk. I have seen them put literal junkyard engines in to fix an issue and the engine they sent has more issues then the first! And then fight you on payment, hours, and labor rate.

We offer GMPP and a crappy cheap alternative, I won't sell the second one we offer because of their practices. You get what you pay for.

[VenomInside]

Good to know. Although Libertyville is out of my way, i might go there.

[Skyfox]

Software updates??????

Very good to know... my driver's side seat doesn't fold down and I'm assuming it's warrenty? Please advise on that... I also need some software updates.

[priz23]

Just dropped off my car at the performance shop for a couple upgrades. Nice looking shop and Eric was very friendly. Looking forward to seeing the finished product once they do their magic.

[TBone]

Just dropped off my car at the performance shop for a couple upgrades. Nice looking shop and Eric was very friendly. Looking forward to seeing the finished product once they do their magic.

Oooooo, do tell.

T.

[priz23]

Just some minor upgrades, fixing my driver seat thats stuck,the front spoiler( the rubber was coming off), headers, cam, and tune. Nothing major.

[TBone]

Cant wait to hear/see it. Which options did you choose? I am too going to do some more investigation into cans while I am in FL this week.

T.

[TonyNo]

...headers, cam, and tune. Nothing major.

Hmm. Could be major.

[CAMARO SS]

Nothing major lol

[priz23]

Hmm. Could be major.

No minor,that's the story my wife believes, and its staying that way.

[priz23]

Cant wait to hear/see it. Which options did you choose? I am too going to do some more investigation into cans while I am in FL this week.

T.

Doing an LS3 conversion with a 230/236 duration 590/600 lift and 114 lsa cam.

[LCPC Kev]

Seems to be a common issue with the seat backs being stuck. The repair takes aboyut 15 minutes on a bad day.. We have mad seat skills here.

[HumanWiki]

I wouldn't mind having an Auto conversion from this Manual.... It's nice to have the stick everywhere else except the 1/4 mi... Too bad there's not a tranny for this car that looks and feels like a traditional stick but then turns in to a full auto with converter..