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how not to win a customer

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  • how not to win a customer

    So I had the day off, so finally had time to get my flowmaster exhaust installed on my car. G-man had offered a great price, but he's really far from me, so checked to see if I could get it done closer to home (minooka, near Joliet).

    A friend recommended Oxbo muffler in new lennox. Sounded good. Called first thing this morning. I think they should change their name to oxNO muffler. I explained what I needed done, indicating I wanted to know a good time to come by. The guy tells me to just come by and drop it off, we'll let you know later when we can do it. I explained I don't have a way to get back from the shop, his response, "well you now have a lot of time to figure that out." Complete TERD.

    Next, I call modern-muscle in oswego. Heard a lot of good things about them. Here's a business tip from someone that is a business man, answer your phone, and if you have an answering machine, call people back! It was 9:10, i get a recording, our normal business hours are 9-5 Tues to Sat.....leave a message, we'll call back." Its 4:15 right now, still no call back. Based on these two shops, the economy must have turned the corner, good news, we'll all be getting our home values back soon!

    I finally gave up with local guys, called deerfield tire. Wow were they friendly on the phone, and even friendlier when I got there. I was out the door in an hour and a half. It was worth the 130 mi round trip to go there, and I will go there again. Thanks G-Man and deerfield tire, you're A+ in my book.

  • #2
    They are Awesome!!!!
    2018 ZL1 A10 Convertible, Kooks Longtube Headers (to be installed 8Jan) Full Kooks exhaust from Kooks R&D in Mooresville, NC, ZL1 painted GFX, My ShowStopper Custom Engine Cover Kit and painted CAI. For Sale! Color Shift Lights coming soon[/SIZE][/B]

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    • #3
      WOW, well, at least you were able to get it done... Sucks that it took you most of the day and had to go so far, but I am SURE Garret and his crew did a GREAT job!
      CLICK THE LINK!-----> 2nd Annual Central IL Camaro Meet AND Drag Day---May 21st <-----CLICK THE LINK!

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      • #4
        Now you know why we have the sponsors that we do. We try to find people with some good reputations.
        Checkout our full line of 5th Gen Camaro Underhood Accessories.
        sigpic
        www.showstopperaccessories.com
        Be a fan of Showstopper Accessories on Facebook!

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        • #5
          Very true.... Our sponsors rock!!!!! Great work and reputations and very good pricing that can't be beat.



          Customer service is how they keep their businesses running with the quality work and attention to detail.
          2018 ZL1 A10 Convertible, Kooks Longtube Headers (to be installed 8Jan) Full Kooks exhaust from Kooks R&D in Mooresville, NC, ZL1 painted GFX, My ShowStopper Custom Engine Cover Kit and painted CAI. For Sale! Color Shift Lights coming soon[/SIZE][/B]

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          • #6
            I find it surprising that shops such as these wouldn't be nicer to their customers. With how the economy is these shops should be finding out ways to make their customers come back (customer service!!!). If only they would know how much of a difference it makes as the customer when you get great service.
            sigpic

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            • #7
              heard nothing but good things about deerfield tire, I am glad
              |.....Go Fast.......................| ||
              |........Chevy Parts................||'|";,___.
              |_..._...____________======||_|_|...,]
              "(@)'(@)""'''''''''''''"'''"**|(@)(@)*****"(@)

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              • #8
                I'm glad you got it taken care of on your day off.

                The key to surviving is customer service and the reason I'm available by email 7 days a week and by phone M-F. I always work to call back within an hour or two and email back within minutes in most cases.

                let us know if you ever need anything
                97 Z/28 396, LT1 H/I, LE HR cam, FLT Level 7 w/ Yank SS3600, S60 w/ 3.73, UMI, BMR, Nitrous Outlet
                10.62@126 NA / 1.40 60ft
                9.67@138 N20 200 / 1.31 60ft
                GM High Tech cover car April 2009
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                • #9
                  Originally posted by Larry@Speed Inc. View Post
                  I'm glad you got it taken care of on your day off.

                  The key to surviving is customer service and the reason I'm available by email 7 days a week and by phone M-F. I always work to call back within an hour or two and email back within minutes in most cases.

                  let us know if you ever need anything
                  That is true. I have experienced it first hand.
                  Checkout our full line of 5th Gen Camaro Underhood Accessories.
                  sigpic
                  www.showstopperaccessories.com
                  Be a fan of Showstopper Accessories on Facebook!

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